Case Studies

Our nationwide presence, local approach to customer relationship management and integrated services ensure we maintain successful industry partnerships. Working with customers in a diverse range of sectors, from construction to whisky, we have highlighted a few of our most successful collaborative relationships through these customer case studies.


BSW Group members, BSW Timber and Scott Pallets, have joined forces to support the world’s leading seafood company, Mowi, in reducing its carbon emissions.

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Simpsons Malt

We recently redesigned these pallets to decrease the volume of timber used, and are pleased to report some really positive results, reducing timber consumption by 25% year on year.

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Tata Chemicals Europe

"We are delighted with the new pallet recovery scheme. In such a short space of time, we have already seen a massive, positive impact on our site."

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"The technical team at Scott Pallets is invaluable - responsive and incredibly accurate, and always delivering above and beyond expectations."

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Rose Building & Waterproofing

Rose Building & Waterproofing recently joined B&Q’s award-winning ‘Green Pallet Scheme’. The scheme offers returnable pallets in bespoke sizes, made only from responsibly sourced timber. It has already made a massive impact by significantly minimising waste to landfill and reducing transport miles in the supply chain.

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Peacock Salt

With customers located everywhere in the British Isles, delivery requirements range from single bags going to single destinations through to multi-site deliveries of several pallets requiring a greater degree of logistical expertise.

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Isle of Harris Distillers

Simon Erlanger, Managing Director of Isle of Harris Distillers, said: “Due to its industry-leading reputation, Scott Pallets was a natural choice when we needed to source pallets on which to store our precious casks on the island. It was a bonus to discover the family’s Harris roots and strong emotional ties to the place and we are delighted to be working with them”.

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Thanks to the scheme, over 100,000 sustainably sourced pallets have been repatriated, at least 5,000 fewer tonnes of virgin wood has been used, and transport miles have been reduced across the entire supply chain.

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"In addition to the environmental and financial benefits of working with Scott Pallets, we benefit from a proven system of pallet recovery and reuse which is welcomed by our customers. Scott Pallets provides Knauf Insulation UK plants with a seamless, integrated solution to the supply of new and recovered pallets nationally."

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Zodiac Seats UK

Ensuring that these innovative, bespoke, high-end seats arrive with airline customers in safe, pristine condition is a critical success factor.

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Eden UK

"We value the way Scott Packaging approached the relationship – looking for ways to really add value through the re-design process which demonstrated a great understanding of or business needs."

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Highland Spring

Michael Bodeau, Assistant Procurement Manager at HSG, said: “We were very happy to work with Scott Pallets on this important project. They responded quickly with a pallet that is fit for purpose, within budget, and to the correct specification."

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"We are very happy with Scott Pallets and value the long-term relationship between INEOS O&P UK at Grangemouth and Scotts. They actively look for ways to add value and improve the costs and service.”

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