Our customers can trust the professionalism and commitment we provide to ensure that their individual requirements are adhered to, week on week, year on year. Our tightly controlled procedures and performance measures have allowed our portfolio of blue-chip clients to engage with us at every level of business – from site audits and management reports to detailed commercial dialogue – every aspect of the relationship has suitable importance placed upon it. We are consistently rewarded, by existing customers and new, for the professionalism and account management structure that places us firmly as market-leaders.
Our collection points provide unrivalled national coverage, and are fully supported by our professional team. We provide full exchange of contact details, named drivers and approved hauliers, signed collection notes for every uplift, and weekly or monthly reports.
Our service levels ensure that our key suppliers, who are critical to our secure supply chain, place complete trust in us as a platform to allow their own businesses to flourish. Controlled management of peak periods, often via utilising our multi-site infrastructure, is a key element in the decision-making process of our suppliers.
Collected pallets are subject to the same rigorous processes throughout our network of distribution sites. Once a pallet is receipted, our trained operatives hand-sort each load. Broken pallets are isolated and passed on for remedial work, good pallets are stored for onward delivery to individual customers, all waste - including polythene, cardboard and wood - are disposed of via environmentally accredited waste management companies.
We employ a rigorous grading process to cater to the challenges faced by our customer base. To help our new customers select the most commercially sound and operationally successful pallet type, we have produced a versatile manual which explains our grading process in detail.
Scott Pallets is the largest provider of reconditioned pallets in the UK with the the most experienced sales team in the industry. Designated account managers and daily site contacts allow total fluidity and continuity for the on-going supply of pallets. The sensitivities of managing our clients' unique logistics system is crucial to our centralised ethos for account management.
With sites in England, Scotland and Wales we are the only true national supplier of reconditioned pallets. The regional differences within each are fully recognised to enable a local approach by all in the team. We offer a totally unique perspective on regional challenges within the framework of a national supplier.
As with our manufacturing and recovery divisions within the Scott Group, every aspect of supply has an independently monitored quality management system. This unique, often powerful sales tool helps drive engagement with customers and emphasises our total commitment to providing a consistent quality on every pallet line in our portfolio. We understand the individual, essential elements of each clients' supply chain, of which pallet quality plays a crucial and often under-valued role.