Delivering on operational excellence

Delivering on operational excellence

Earlier this year, we embarked on a journey of cultural transformation to drive improvement in all our processes within the business with the end goal of improving our overall quality and reliability.

There are many strands to our three-year operational excellence strategy and we have already recruited four lean practitioners and a process engineer to work across our manufacturing sites throughout the UK, with two further appointments in the pipeline. This operational excellence team will support us to deliver on our strategy.

We’ve also made a huge commitment to investing in our people through lean training (for all 747 people in our pallet business during the next three years) and train the trainer training for 90 people in managerial and supervisory roles.

Hassam Hernandez Operations Director, Scott Pallets – Manufacturing, said: “As leaders in our industry, we must continue to show the way through our progressive culture. Customers are at the core of what we do, and we continue to deliver the best solutions, so by continuing to innovate and lead the industry standards, we need to bring our people on the journey with us.

“This programme of operational excellence means we’re continuing to make a huge commitment to investing in our people’s knowledge and skills base, and we’re looking forward to fostering an even greater sense of teamwork to deliver more for our customers.”

Since launching the programme, we have already made significant progress with internal training schemes.

David Fraser, Plant Manager at Scott Pallets – Manufacturing site in Burntisland, recently completed the white belt (first stage) in lean training. He said: “I think I speak for everyone when I say we all really enjoyed the first training session. We learned the basic principles of ‘lean’ along with some great real-life examples as well as practical exercises to tackle the common workplace ‘it’s not my job’ mentality and encourage more pro-active teamwork.

“I left feeling revitalised and ready to engage fully into our project.”

Together, we excel.

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