Scott Group - Celebrating 30 years

About The Group

Careers

Contact Centre Agent – Church Gresley

CONTACT CENTRE AGENT

The Scott Group is a high growth, leading industrial supplies organisation which provides a wide range of goods and services to industrial and manufacturing markets. With sites across the UK and in Europe, we combine the volume savings of a national organisation with the presence of a local supplier; leading the market through innovation, quality and service.

Scott Pallets is the largest operating division of Scott Group and is the UK’s largest, most successful pallet supplier. From whisky to construction, and packaging to chemicals, our pallets are used by businesses in every industrial sector throughout the UK, to safely and sustainably transport their goods throughout the global supply chain.

We have a strategic national network of well-invested sites which bring together operational excellence, high-quality products and outstanding customer service.

Key Tasks & Responsibilities:

Telephone activity

  • Ensure appropriate number of calls are made
  • Meet call cycle frequencies
  • Meet quality of calls and logging of outcome
  • Log number of available Returnable Packaging identified

Transport

  • Arrange for available packaging to be collected
  • Manage hauliers’ performance

Key Skills

  • Excellent interpersonal skills
  • Customer focused attitude
  • Effective communicator – written, verbal, listening skills.
  • Effective time management
  • PC skills Microsoft Word/Excel/Outlook
  • Good problem solving ability

 

KPI

  • Ensure all are met

IT

  • As and when required, complete daily and weekly statistics

Logistics

  • Ensure collection onto our yard of appropriate number of packaging per day
  • Liaise with the Operations Department

To apply please email recruitment@scottgroupltd.com along with your CV.

 

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